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Capital BlueCross ranks No. 8 nationally in payer performance

Ranking signifies health care providers’ ease of working with the insurer

HARRISBURG, Pa. (Aug. 20, 2015) – Capital BlueCross has been ranked No. 8 nationally in athenahealth’s annual PayerView® report, which ranks insurance payers on how easy it is for health care providers to work with them.

“We hold ourselves to the highest standard of performance,” said Gary D. St. Hilaire, Capital BlueCross president and CEO. “This extends to the service we provide to our customers and, of course, to the health care professionals who provide their care. It’s no longer enough for insurers to just provide benefits and pay claims. Customers and providers expect more. They expect their experience to be easy and efficient. This top national ranking is further proof that Capital BlueCross is delivering on that expectation with excellence.”

The 2015 PayerView® report ranked 166 payers across the country on metrics such as days in accounts receivable and first-pass claim resolution rate. The report provides objective, comparative benchmarks for the insurance industry, with rankings derived from athenahealth's database of more than 64,000 health care providers.

In addition to ranking eighth overall, Capital BlueCross ranked No. 3 in “days in accounts receivable,” up from ninth in 2014.

A leader in service excellence, Capital BlueCross earlier this year scored higher than all health insurance companies tracked in the American Customer Satisfaction IndexTM (ACSI), the only national cross-industry benchmark of customer satisfaction of its kind.

Capital BlueCross is continually developing new products, services, resources, and tools to help customers live healthy and get the most value from their health plans. Most recently, the company opened its second Capital Blue health and wellness retail store, where consumers of every age can go for in-person service, health and nutrition consultations, fitness classes and other services that inspire healthy living.

The complete athenahealth PayerView® report can be found at 2015 rankings.

About Capital BlueCross

Capital BlueCross, headquartered in Harrisburg, Pa., is the leading health solutions and insurance company in central Pennsylvania and the Lehigh Valley. For more than 75 years, Capital BlueCross has offered products that provide peace of mind and promote good health. Today, the company and its family of diversified businesses offer a comprehensive portfolio of solutions including innovative value-based models, private exchanges, leading-edge analytics and digital health technologies, ancillary benefits, and training programs. Additionally, Capital BlueCross is growing a network of Capital Blue retail stores that provide in-person service and inspiration to live healthy. Capital BlueCross is an independent licensee of the BlueCross BlueShield Association. For more information, visit capbluecross.com.