Capital BlueCross Announces New Chief Information Officer
Scott Frank to lead technology advancements to enhance consumer experience
HARRISBURG, Pa. (Jan. 12, 2016) – Capital BlueCross today announced Scott Frank as the company’s new chief information officer. Frank comes to Capital BlueCross from Aetna/Coventry Health Care in Pittsburgh, where he served as executive director of information technology.
Frank brings to Capital BlueCross more than 20 years of information technology experience in health insurance and health care. In addition to extensive experience leading information technology, he has a strong background in strategic planning.
Frank will manage a team of professionals and ensure the technology needs of Capital BlueCross are met to the highest standard. He will also partner with business areas to implement innovative technology solutions to best serve the customer.
“As technology advances, Capital BlueCross is constantly evolving to bring the best and most user-friendly products and services to our customers,” said Mark Caron, executive vice president business platforms and solutions, Capital BlueCross. “The knowledge and expertise that Scott brings to the table will be a tremendous asset in helping us to implement industry best practices and stay ahead of the curve. With his leadership, we will continue to drive our technology platform forward, which is a critical component of delivering an exceptional customer experience.”
Frank said, “I am proud to join such an industry leader as Capital BlueCross. Consumers today expect a digital experience with their health insurer that is as easy as doing business with their favorite online retailer. They want immediate access to accurate information, with excellent service, anytime and from anywhere. Technology is the engine that brings that experience to life. I look forward to helping Capital BlueCross be a technology leader and innovator to exceed customer expectations.”
In addition to Frank’s experience at Aetna, he spent more than a decade as a senior information technology leader at Heritage Valley Health System in Beaver, Pa. where, he led all information systems integration. He also served as the assistant director of information systems at East Liverpool City Hospital in East Liverpool, Ohio.
Frank earned a master of science in organizational leadership and a bachelor of science in computer science, both from Geneva College in Beaver Falls, Pa.
About Capital BlueCross
Capital BlueCross, headquartered in Harrisburg, Pa., is the leading health solutions and insurance company in central Pennsylvania and the Lehigh Valley. A partner in the community’s health for more than 75 years, Capital BlueCross offers insurance products, services and technology solutions that provide peace of mind to consumers and promote health and wellness for our members.
More than an insurer, the company delivers innovative solutions through a family of diversified businesses that are creating a healthier future and lowering health care costs. Among those solutions are patient-focused care models, private exchanges, leading-edge analytics, and digital health technologies. Additionally, Capital BlueCross is growing a network of Capital Blue stores that provide in-person service and inspiration to help people reach their health goals. Capital BlueCross is an independent licensee of the BlueCross BlueShield Association. For more information, visit capbluecross.com.