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Turn any place into a doctor’s office


With Capital BlueCross’ telehealth benefit, you may receive:

  • Diagnosis and recommended treatment for common conditions such as headache, flu, and pink eye
  • Prescriptions
  • Answers to your medical questions

Meet with a physician by video conference on your desktop, laptop, tablet, or phone, from the comfort of your home or anywhere else in the United States. 

BlueJourney PPO members: Learn more about your televisit benefit.

Convenience Wherever You Are :

American Well Network

Visit American Well or download the Amwell app to register.

Use Service Key CAPITALBLUE.  Questions about the app or website? Call 855.818.DOCS.

Capital BlueCross Network

More care choices, including behavioral health services, are available through Capital BlueCross’ expanding network of local telehealth doctors.  Use the Search & Save Center to find an approved local telehealth doctor:

  • Look for the symbol on doctor profiles
  • Or use the tool’s filter feature when searching:
    • Under Other Options, check the Telehealth/Televisits box

Telehealth is not meant to replace your primary care provider, but to act as a complementary tool for you and your family to receive convenient, 24/7 medical attention. Because a telehealth visit costs less than most urgent care visits and any trip to the ER, it can save you more than time – it can save you money, too.

All telehealth physicians are board-certified and dedicated to providing the highest level of care to their patients.

Telehealth is another example of how Capital BlueCross is bringing you more than just health insurance, so you can live fearless anytime, anywhere, knowing you’re covered.

The telehealth benefit is not available on CareConnectSM plans and Individual HMO plans. Refer to your certificate of coverage for benefit details. Copays and deductibles may apply.

BlueJourney PPO members have access to a televisit benefit which is outlined in the Evidence of Coverage. The televisit benefit is not available to BlueJourney HMO members.

On behalf of Capital BlueCross, American Well Corp. provides this online health care tool. American Well is an independent company.

Telehealth doctors will be added to the Capital BlueCross network as they are approved by Capital BlueCross to deliver telehealth services.