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Frequently Asked Questions about your Capital BlueCross coverage.

Making it easy to find answers to your questions about health insurance.

First and foremost, thank you for choosing Capital BlueCross for your health insurance coverage. We appreciate your business and look forward to serving you with excellence.

Please know that the service delays you may be experiencing are reflective of the high volume of new customers and are not typical or an accurate reflection of our commitment to service. We are working as hard and quickly as we can to be able to provide the service you expect and deserve.

Below are the most frequently asked questions we are receiving from callers and email. We hope this information is helpful to you.

What is the best time to call or email to get the answers I need?
How do I select a Primary Care Provider (PCP) so I can receive my ID card?
Can I update my PCP on
When can I expect my ID card?
When do you expect for the issues to be resolved?

We are here to assist and help in any way we can. You can contact us over the phone, the web or through social media. You can also call or visit our Capital Blue stores.

Mon - Fri 8:00 am - 6:00 pm
Call us at 800.730.7219
Contact us online
Call our stores at 1.855.505.BLUE
Visit our stores