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Individual & Family Products

Programs & Online Health Tools

Resources to help you become a better health care consumer

What does it mean to be a better health care consumer?

Simply stated, better heath care consumers are people who take an interest in being aware of the health care they receive and knowing how they can help ensure they receive appropriate, quality care at the best-available prices.

How can I be a better health care consumer?

It's a simple equation. All you need are reliable knowledge resources and access to current and accurate information on procedure costs and provider quality. The combination of these things allows you to be a smarter customer and helps you control your health care costs.

Just remember: Knowledge + Best Cost + Best Quality = A Better Health Care Consumer!


It's become a cliché, but knowledge really is power when it comes to your health care. We at Capital BlueCross understand how important this really is and make every effort to ensure you have the best resources at your fingertips.

This unique web portal allows registered members access to information that is tailored to your coverage. At, you can see how many pending claims you have, get quick access to secure messages, read up on all types of health information, and discover the various wellness programs offered to members.

Live HealthySM
Good health is important at any age, and Capital BlueCross wants to help you take care of your health through all the stages of life. Take advantage of simple, easy-to-use health and wellness resources designed to produce measurable improvements in your personal health.

Nurse Line
Questions about your health can come up at any time, day or night. That's why you'll appreciate easy access to our Nurse Line -- a trusted source for health information 24 hours-a-day, 7 days-a-week. With Nurse Line, simply pick up the phone and you can speak to a registered nurse or access recorded health information on more than 1,100 health topics. Simply call toll-free 800.452.BLUE (2583).

Best Quality

Capital BlueCross is committed to supporting efforts that improve the quality of care and service. Stemming from our deep commitment toward improving quality is our desire to provide our members and providers with information they can use to help make better health care decisions.

We support efforts that make information more widely available to members and providers so that they may benefit from the activities of organizations such as the Pennsylvania Health Care Quality Alliance (PHCQA) and the US Department of Health and Human Services, which are leaders in the area of providing quality information.

Hospital Profile Tool

This helpful tool provides information on hospitals in a specific area based on procedure or diagnosis. Search results include the number of patients treated, complication rates, and average length of stay for the specific procedure or diagnosis selected.

To access the Hospital Profile tool:

  • Go to 
  • Enter the three [3] letters (known as the Identification Prefix or Alpha Prefix) preceding the Identification Number on the front of your Capital BlueCross ID card and click ‘Submit.’
  • Click on the ‘Review hospital profiles’ link at the bottom left-hand side of the page under ‘Related Links.’

Hospital Compare 
Use this US Department of Health and Human Resources Web site to find publicly available information about quality measures for hospitals nationwide.

Best Cost

Are you a comparison shopper? Many people check prices at several different retailers before they make a purchase. Whether its everyday needs like groceries and gas or big-ticket items like computers and cars, comparing prices can result in big savings. Did you know the same concept applies to health care? It's true and Capital BlueCross gives you the tools you need to make sure you are getting a good price on many common medical procedures and services.

Search & Save Center

Find Doctors. Compare Costs. Start Saving.
Quality, cost, and convenience are three factors you likely think about before making any important purchase. The Search & Save Center is your go-to resource to evaluate these factors when making health care decisions

Find a Provider
Find in-network doctors and facilities to help lower your costs.

Compare Treatment Costs
Look up medical services and compare their most common costs, right where you live.

Estimate Out-of-Pocket Costs
Get a real-time estimate on what your share of the cost may be based on your particular benefit plan.