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Individual & Family Products

Programs & Online Health Tools

As a Capital BlueCross Member, you'll have access to all the below online tools and programs.

Secure Member Portal

Register or log in to your secure member portal to get information to help you understand and use your benefits and learn about programs to help you live healthy and make smart health care decisions.

  • Check eligibility for yourself or dependents
  • View your health benefits and plan documents
  • Check the status of medical claims
  • Explore programs and tools to help you live healthy
  • Request a replacement ID card
  • View or print a copy of your ID card
  • Use our Search & Save Center to find doctors, compare costs, and start saving
  • Take a free, confidential Personal Profile to assess your health*
  • View your prescription drug benefits and history*
  • Get your Certificate of Coverage

* Feature is available if offered through your plan

Search & Save Center

Find doctors, compare costs, and start saving with this go-to resource for health care decisions.


Visit with a doctor by live, high-quality video from your smartphone, tablet, or computer. It’s perfect for when your doctor’s office is closed, you’re too sick or busy for an in-person visit, or you’re traveling.

Capital BlueCross App

Manage and coordinate your health and benefits on the go:

  • Find doctors, hospitals, and urgent care centers
  • Check symptoms
  • Access benefits
  • Store your ID card

Yoga and other fitness classes

We offer monthly fitness and educational classes at our stores, all free to members. Sign up for one today! Stay connected through our social media channels and our blog at We’re always sharing tips to help you live healthy. Join the conversation today.


24/7 Nurse Line (800.452.2583; TTY: 711)

Nurse Line is staffed by Registered Nurses who provide information and support for any health-related concern at no cost to you. You can also log in to your secure member page to chat online with a nurse. Blue365®— Start saving today! With Blue365, great deals are yours for every aspect of your life — like discounts on nutrition plans, fitness apparel, or gym memberships. Register at

Case Management (888.320.2583)

Our Case Managers provide stability and security for our customers who have complex medical needs. Our dedicated team helps coordinate member care with doctors, hospitals, and treatment centers, and identifies medical, family, and community resources to help support each patient.

Condition Management (888.803.2583)

This program provides free educational resources and personalized phone support to members with conditions such as asthma, coronary artery disease, depression, diabetes, and heart failure.

Precious Baby Prints® (800.892.3033)

This free program supports expecting and new mothers with resources and advice for a healthy pregnancy. Case Managers are available for moms with special needs.