Need Help?

Telephone Services

855.699.2464 (TTY: 711)

October 1 - February 14, 
7 days a week, 
8:00am – 8:00pm

February 15 - September 30,
Monday through Friday
8:00 am - 8:00 pm 

Email Addresses

BlueJourney HMO

Write Us

Customer Service
P.O. Box 779519
Harrisburg, PA 17177-9519

Fax Us

(717) 541.6915


Walk-In Services

Harrisburg Office

2500 Elmerton Avenue  
Harrisburg, PA 17177-9799  
Monday through Friday  
8:30am – 4:30pm

Capital Blue Stores

4500 Marketplace Way  
Enola, PA 17025  
Monday through Friday  
10:00 am – 6:00 pm  
Saturday 
10:00 am - 3:00 pm  
Sunday - Closed

2845 Center Valley Parkway  
Suite 404/409  
Center Valley, PA 18034  
Monday through Friday  
10:00 am – 6:00 pm 
Saturday and Sunday - Closed

 
*You are leaving the Capital BlueCross website. External sites may observe privacy and security policies different than those used by capbluecross.com. These external links may not perform in the same manner as those on the Capital BlueCross website. We cannot guarantee the same experiences when leaving our site as we do not have editorial control over the information you may find on external sites.

Multi-language Interpreter Services

BlueJourney HMO

Telephone Services

888.233.7064 (TTY: 711)

October 1 - February 14, 
7 days a week, 
8:00am – 8:00pm

February 15 - September 30,
Monday through Friday
8:00 am - 8:00 pm 

Email Addresses

BlueJourney HMO

Write Us

Customer Service
P.O. Box 779519
Harrisburg, PA 17177-9519

Fax Us

(717) 541.6915


Walk-In Services

Harrisburg Office

2500 Elmerton Avenue  
Harrisburg, PA 17177-9799  
Monday through Friday  
8:30am – 4:30pm

Capital Blue Stores

4500 Marketplace Way  
Enola, PA 17025  
Monday through Friday  
10:00 am – 6:00 pm  
Saturday 
10:00 am - 3:00 pm  
Sunday - Closed

2845 Center Valley Parkway  
Suite 404/409  
Center Valley, PA 18034  
Monday through Friday  
10:00 am – 6:00 pm 
Saturday and Sunday - Closed

 
*You are leaving the Capital BlueCross website. External sites may observe privacy and security policies different than those used by capbluecross.com. These external links may not perform in the same manner as those on the Capital BlueCross website. We cannot guarantee the same experiences when leaving our site as we do not have editorial control over the information you may find on external sites.

Multi-language Interpreter Services

BlueJourney HMO

Capital Blue, a first-of-its kind health and wellness store, is more than a store, it’s a one-of-a-kind experience! Offering so much more than health insurance, Capital Blue’s mission is to empower you – whether you are a Capital BlueCross member or not – to live healthy.

CapitalBlueStore.com*

*You are leaving the Capital BlueCross website. External sites may observe privacy and security policies different than those used by capbluecross.com. These external links may not perform in the same manner as those on the Capital BlueCross website. We cannot guarantee the same experiences when leaving our site as we do not have editorial control over the information you may find on external sites.

There is a Quality Improvement Organization for each state. The organization is paid by Medicare to check on and help improve the quality of care for people with Medicare. This is an independent organization. It is not connected with your plan.

You should contact this organization in any of these situations:

  • You have a complaint about the quality of care you have received
  • You think coverage for your hospital stay is ending too soon
  • You think coverage for your home health care, skilled nursing facility care, or Comprehensive Outpatient Rehabilitation Facility (CORF) services are ending soon.

The name, address, and phone number of the quality improvement organization is:

Livanta
BFCC-QIO Program
9090 Junction Drive, Suite 10
Annapolis Junction, MD 20701

Phone: 866.815.5440 (TTY: 711)
Fax (Appeals): 855.236.2423
Fax (All other reviews): 844.420.6671
Website: www.BFCCQIOAREA1.com*

*You are leaving the Capital BlueCross website. External sites may observe privacy and security policies different than those used by capbluecross.com. These external links may not perform in the same manner as those on the Capital BlueCross website. We cannot guarantee the same experiences when leaving our site as we do not have editorial control over the information you may find on external sites.