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For Health Professionals

Update Your Information

As a reminder, our members often rely upon the information in our online Find A Provider tool. To ensure that we have the most current information we ask that you routinely check this tool and notify Capital BlueCross whenever any of your practice information changes.

Capital BlueCross is committed to adhering to all state and federal laws. Therefore, any changes to your practice information must be reported as soon as possible. As a participating provider with Capital BlueCross, you may request most changes through NaviNet®, by completing the Provider Information Exchange Forms located on the Capital BlueCross Network Resource Center. Examples of demographic changes include, but are not limited to, street address, telephone numbers(s), office hours or any changes affecting availability.

Capital BlueCross partners with NaviNet®, America’s largest real-time health care communications network, to offer a robust provider communications portal to our participating providers.

If you haven’t already enrolled with NaviNet®, you can register — it's free.

If you are already registered with NaviNet,
sign in with your password.

If you are a non-participating provider with Capital BlueCross, you will need to contact Customer Service at 1-866-688-2242.

Changes are not immediately made upon submission. Processing can take 30 business days. We thank you for your patience!

Contact your Provider Relations Consultant to assist you with the following changes.

  • For mergers/acquisitions (purchasing or acquiring additional practices)
  • For TIN/EIN changes with a W9 entity change
  • To add a new product or additional services to your existing group
  • Existing Providers establishing a new group

If you do not know who your Provider Relations Consultant is, please contact 1.866.688.2242.