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Technical

Frequently Asked Questions


Technical

Why do certain PDFs not view properly in Adobe Reader?
Why can't I access parts of the site?
Who do I contact if I notice an error on your site?
What are your browser requirements for this site?
How do you handle the collection of personal information on your site?
When are Secure Services available?
Why does nothing happen when I click on a secure service?


How do you handle the collection of personal information on your site?

Capital BlueCross has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personally identifiable information. The TRUSTe program covers only information that is collected through this Web site, www.capbluecross.com.

TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us via e-mail. If you are not satisfied with our response you can contact TRUSTe here.

What are your browser requirements for this site?

The Capital BlueCross website is optimized for web and mobile devices. The browser you use to view websites impacts page load speed and how text looks. If you’re using Internet Explorer 8 or below, we suggest upgrading to a newer version of Internet Explorer or use an alternate browser such as Google Chrome or Firefox. Internet Explorer users can also install the Google Chrome Frame plugin as an alternative to upgrading. It’s easy and free, and will improve viewing. Our website uses 128-bit encryption to keep information secure, so your browser needs to support 128-bit encryption or higher. Here’s a link to find free browser downloads and check encryption.

When are Secure Services available?

Availability of Secure Services varies from service to service. Regular availability times can be obtained by clicking on the "Availability" tab located on the top menu within each secure service.

Who do I contact if I notice an error on your site?

We welcome your comments and suggestions regarding our web site and its contents. Please complete the Site Feedback form to submit any problems you encounter or suggestions you might have.

Why can't I access parts of the site?

Because all of www.capbluecross.com is encrypted, browsers accessing the site must be able to support 128-bit encryption. Browsers with 128-bit encryption capabilities are available free of charge from Microsoft and Netscape and can be downloaded from their respective sites.

In addition, portions of our web site (specifically our Secure Services) are password protected and available only to registered users who have been granted permission to access those sections or services.

Why do certain PDFs not view properly in Adobe Reader?

Capital BlueCross attempts to make forms available which will display correctly. Forms available for download are optimized to work correctly for Adobe Reader version 4 and above. If you need a copy of Adobe Reader or need to upgrade to a more current version, Adobe Reader version 6 can be downloaded free of charge here.

Why does nothing happen when I click on a secure service?

If you have pop-up blocker software or have recently installed Windows XP Service Pack 2 (which automatically adds pop-up blocker software to Internet Explorer), you might experience difficulties accessing our Secure Services applications. Capital’s applications open in a new window and some pop-up blocker software prevents the applications from starting. If you try to access a Secure Service and nothing happens, add www.capbluecross.com to the list of sites that your pop-up blocker should allow. Consult your pop-up blocker's documentation for instructions.