Voluntary product accessibility template (VPAT)

Capital Blue Cross accessibility conformance report

WCAG Edition

(Based on VPAT® Version 2.4)

WCAG 2.1 report

When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Terms

The terms used in the Conformance level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Partially Supports: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

Applicable standards/guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline

Included in report

Web Content Accessibility Guidelines 2.0

Level A (Yes)
Level AA (Yes)
Level AAA (No)

Web Content Accessibility Guidelines 2.1

Level A (Yes)
Level AA (Yes)
Level AAA (No)

Success criteria, level A

Notes: Siteimprove captures 709 pages, addressing enhancements 2020-2025

Criteria

Conformance level

Remarks and explanations

1.1.1 Non-text Content (Level A)

Supports

 

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Supports

 

1.2.2 Captions (Prerecorded) (Level A)

Supports

 

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Supports

 

1.3.1 Info and Relationships (Level A)

Partially supports

Global: Most occurrences are platform constraints of the enterprise content management system (CMS). If not a CMS platform constraint, issues are addressed are addressed via component and application development. Issues:

  1. Element ID is not unique

Page-specific: Addressed through content editing and application development

Issues:

  1. HTML is used to format content – 6 pages
  2. Heading is missing text – 7 pages: second H1 tag that is left empty
  3. Input field has no description – 3 pages
  4. Font tag used to format text – 6 pages: color applied via font tag on forms
  5. Label is not connected to a form control – 6  
    pages: reCAPTCHA vendor code injected
  6. Form elements are not grouped – 3 pages

1.3.2 Meaningful Sequence (Level A)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

Not mapped by Siteimprove

1.3.3 Sensory Characteristics (Level A)

Supports

 

1.4.1 Use of Color (Level A)

Supports

 

1.4.2 Audio Control (Level A)

Supports

 

2.1.1 Keyboard (Level A)

Supports

 

2.1.2 No Keyboard Trap (Level A)

Supports

 

2.1.4 Character Key Shortcuts (Level A 2.1 only)

Supports

 

2.2.1 Timing Adjustable (Level A)

Supports

 

2.2.2 Pause, Stop, Hide (Level A)

Supports

 

2.3.1 Three Flashes or Below Threshold (Level A)

Supports

 

2.4.1 Bypass Blocks (Level A)

Supports

 

2.4.2 Page Titled (Level A)

Partially supports

Global: Occurrences are CMS platform constraints. Issues:

1. Webpage has multiple title elements or no title  
element – 2 Pages

2.4.3 Focus Order (Level A)

Partially supports

Global: Majority of occurrences are CMS platform constraints. If not a CMS platform constraint, issue is addressed via component and application development. Review:

1. Is the tabbing sequence logical?

2.4.4 Link Purpose (In Context) (Level A)

Supports

 

2.5.1 Pointer Gestures (Level A 2.1 only)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

Not mapped by Siteimprove

2.5.2 Pointer Cancellation (Level A 2.1 only)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

Not mapped by Siteimprove

2.5.3 Label in Name (Level A 2.1 only)

Supports

 

2.5.4 Motion Actuation (Level A 2.1 only)

Supports

 

3.1.1 Language of Page (Level A)

Supports

 

3.2.1 On Focus (Level A)

Supports

 

3.2.2 On Input (Level A)

Supports

 

3.3.1 Error Identification (Level A)

Supports

 

3.3.2 Labels or Instructions (Level A)

Partially supports

Global: Search vendor code injected.  
Issues:

1. Field label is not visible

4.1.1 Parsing (Level A)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

Issue:

1. Element ID is not unique

4.1.2 Name, Role, Value (Level A)

Partially supports

 Specific: Addressed via component and application development if not a CMS platform constraint.


1. Input field has no description – 3 pages

Success criteria, level AA

Criteria

Conformance level

Remarks and explanations

1.2.4 Captions (Live) (Level AA)

Supports

 

1.2.5 Audio Description (Prerecorded) (Level AA)

Supports

 

1.3.4 Orientation (Level AA 2.1 only)

Supports

 

1.3.5 Identify Input Purpose (Level AA 2.1 only)

Supports

 

1.4.3 Contrast (Minimum) (Level AA)

Partially supports

Updating stylesheets to address contrast

1.4.4 Resize text (Level AA)

Supports

 

1.4.5 Images of Text (Level AA)

Supports

 

1.4.10 Reflow (Level AA 2.1 only)

Supports

 

1.4.11 Non-text Contrast (Level AA 2.1 only)

Partially supports

Updating stylesheets to address contrast  
Not mapped by Siteimprove

1.4.12 Text Spacing (Level AA 2.1 only)

Supports

 

1.4.13 Content on Hover or Focus (Level AA 2.1 only)

Supports

 

2.4.5 Multiple Ways (Level AA)

Supports

 

2.4.6 Headings and Labels (Level AA)

Supports

 

2.4.7 Focus Visible (Level AA)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

Issues:

1. Element not highlighted on focus

3.1.2 Language of Parts (Level AA)

Supports

 

3.2.3 Consistent Navigation (Level AA)

Supports

 

3.2.4 Consistent Identification (Level AA)

Supports

 

3.3.3 Error Suggestion (Level AA)

Supports

 

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Supports

 

4.1.3 Status Messages (Level AA 2.1 only)

Supports

 

Success criteria, level AAA

Notes: Not evaluated.

Criteria

Conformance level

Remarks and explanations

1.2.6 Sign Language (Prerecorded) (Level AAA)

Not evaluated

 

1.2.7 Extended Audio Description (Prerecorded) (Level AAA)

Not evaluated

 

1.2.8 Media Alternative (Prerecorded) (Level AAA)

Not evaluated

 

1.2.9 Audio-only (Live) (Level AAA)

Not evaluated

 

1.3.6 Identify Purpose (Level AAA 2.1 only)

Not evaluated

 

1.4.6 Contrast (Enhanced) (Level AAA)

Not evaluated

 

1.4.7 Low or No Background Audio (Level AAA)

Not evaluated

 

1.4.8 Visual Presentation (Level AAA)

Not evaluated

 

1.4.9 Images of Text (No Exception) (Level AAA)

Not evaluated

 

2.1.3 Keyboard (No Exception) (Level AAA)

Not evaluated

 

2.2.3 No Timing (Level AAA)

Not evaluated

 

2.2.4 Interruptions (Level AAA)

Not evaluated

 

2.2.5 Re-authenticating (Level AAA)

Not evaluated

 

2.2.6 Timeouts (Level AAA 2.1 only)

Not evaluated

 

2.3.2 Three Flashes (Level AAA)

Not evaluated

 

2.3.3 Animation from Interactions (Level AAA 2.1 only)

Not evaluated

 

2.4.8 Location (Level AAA)

Not evaluated

 

2.4.9 Link Purpose (Link Only) (Level AAA)

Not evaluated

 

2.4.10 Section Headings (Level AAA)

Not evaluated

 

2.5.5 Target Size (Level AAA 2.1 only)

Not evaluated

 

2.5.6 Concurrent Input Mechanisms (Level AAA 2.1 only)

Not evaluated

 

3.1.3 Unusual Words (Level AAA)

Not evaluated

 

3.1.4 Abbreviations (Level AAA)

Not evaluated

 

3.1.5 Reading Level (Level AAA)

Not evaluated

 

3.1.6 Pronunciation (Level AAA)

Not evaluated

 

3.2.5 Change on Request (Level AAA)

Not evaluated

 

3.3.5 Help (Level AAA)

Not evaluated

 

3.3.6 Error Prevention (All) (Level AAA)

Not evaluated

 

Evaluation Methods Used: Siteimprove assessment tool

“Voluntary Product Accessibility Template” and “VPAT” are registered service marks of the Information Technology Industry Council (ITI)