Novel Coronavirus (COVID-19)

Stay safe as the pandemic continues

We’re here for you

COVID-19 vaccine distribution has begun, but we still need to take precautions to stop the spread of COVID-19: please wear a mask, maintain your social distance, and wash your hands.

We must not only guard our health against COVID-19, but also ward off other illnesses that circulate in the cold-weather months. This year, it’s more important than ever for every family member 6 months and older to get a flu shot.

We are monitoring the disease threat and working with health professionals and government agencies to coordinate our efforts.

We’re here for you—through it all.

Here's how we’re helping:

COVID-19 vaccines

  • Several COVID-19 vaccines are in development and entering the distribution pipeline. Please frequently check our FAQ for up-to-date information.

Temporary coverage changes

  • Diagnostic tests

    In accordance with statutory guidance, we are covering the member costs of diagnostic tests for COVID-19 during the federal public health emergency, currently scheduled to end April 21, 2021. That means you are not responsible for paying any fees (copay, coinsurance, or deductible) for the covered test during this time while the federal public health emergency is in effect.

  • Provider visits

    In accordance with statutory guidance, we are waiving the member costs of the provider visit that results in a COVID-19 test, whether in an office, emergency room, telehealth, or urgent care center during the federal public health emergency, currently scheduled to end April 21, 2021. That means you are not responsible for paying the copay, coinsurance, or deductible for this specific visit while the federal public health emergency is in effect.

  • Increased access to prescription drugs

    For members with our prescription drug benefit, we are temporarily waiving early refill limits on prescription drugs, whether filled at a retail pharmacy or through home delivery, through April 21, 2021. Early refills aren’t available for a small number of prescription drugs. If you’re not able to get an early refill, call the Member Services number on the back of your member ID card for assistance.

  • Prior authorizations

    In accordance with statutory guidance, we are waiving prior authorizations for COVID-19 diagnostic tests and for covered services that are consistent with CDC guidance for members if diagnosed with COVID-19 during the federal public health emergency, currently scheduled to end April 21, 2021.

  • Telehealth

    Members may use telehealth to connect remotely by video with in-network providers for services covered under your health plan. Members may also connect with providers by phone, and we temporarily expanded the types of providers whose services are covered through telehealth.

  • Virtual Care

    For members with our Capital BlueCross Virtual Care benefit, we are waiving member fees through June 30, 2021 for medical, psychiatry, and counseling visits using our Virtual Care app. That means you are not responsible for paying a copay, coinsurance, or deductible for a Virtual Care visit through June 30, 2021. This waiver may not apply to some members covered by self-insured employer groups.

    To check on your coverage, call the Member Services number on the back of your member ID card for assistance.

  • Teledentistry

    For members with BlueCross Dental, we are waiving member fees for certain in-network teledentistry consultations through June 30, 2021. That means you are not responsible for paying a copay, coinsurance, or deductible for a teledentistry visit. During this time, we are waiving frequency limits for these evaluations, and visits will not count toward your annual visit amount. Members may call their dentist to see if they provide teledentistry and if their visit is eligible.

Telehealth and teledentistry

  • Telehealth

    Members may use telehealth to connect remotely by video with in-network providers for services covered under your health plan. Members may also connect with providers by phone, and we temporarily expanded the types of providers whose services are covered through telehealth.

  • Virtual Care

    For members with our Capital BlueCross Virtual Care benefit, we are waiving member fees through June 30, 2021 for medical, psychiatry, and counseling visits using our Virtual Care app. That means you are not responsible for paying a copay, coinsurance, or deductible for a Virtual Care visit through June 30, 2021. This waiver may not apply to some members covered by self-insured employer groups.

    To check on your coverage, call the Member Services number on the back of your member ID card for assistance.

  • Teledentistry

    For members with BlueCross Dental, we are waiving member fees for certain in-network teledentistry consultations through June 30, 2021. That means you are not responsible for paying a copay, coinsurance, or deductible for a teledentistry visit. During this time, we are waiving frequency limits for these evaluations, and visits will not count toward your annual visit amount. Members may call their dentist to see if they provide teledentistry and if their visit is eligible.

Resources for employers

Need health coverage?

  • As you endure this global health crisis, we want you to know we can help find coverage. Call 855.505.2583 to speak to one of our licensed agents about your options.

How to stay safe

Stay safe. Stay healthy. The CDC advises that older adults and people with certain underlying medical conditions are at increased risk and should take extra precautions. (For example, chronic kidney disease, COPD, weakened immune system, obesity, serious heart conditions, sickle cell disease, and Type 2 diabetes.) People with certain other conditions might be at increased risk and should also exercise caution.

The best way to keep you and others safe is to continue the measures recommended by the Center for Disease Prevention (CDC).

Wash your hands often with soap and water for at least 20 seconds, even if they look clean.

  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth.

Practice social distancing

  • Avoid close contact with people who are sick.
  • Avoid close contact with people outside your home.
  • Avoid crowds.

Cover your mouth and nose with a cloth face cover or mask when around others.

This video from Dr. Jennifer Chambers, our chief medical officer, shows the best way to put on your mask and how to care for it after use.

  • Clean and disinfect frequently touched objects and surfaces
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Monitor your health. Watch for symptoms such as fever, cough, shortness of breath.

Provider information

  • Thank you for your tireless, selfless effort to care for us, our members, our loved ones, and our communities. We know you are tired. We thank you for fighting on. Access our Provider portal for the most up-to-date information on COVID-19 provider information.