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We've compiled a list of common health care and health insurance related terms to help you better understand words commonly used in our industry and on our web site.

Terms appear in alphabetical order. To use the glossary, please choose the first letter of the term you would like to view.




The extent to which the members of a covered group use a program or obtain a particular service, or category of procedures, over a given period of time. Usually expressed as the number of services used per year or per 100 or 1,000 persons eligible for the service.