Voluntary product accessibility template (VPAT)

Capital Blue Cross accessibility conformance report

WCAG Edition

(Based on VPAT® Version 2.5)

WCAG 2.2 report

When reporting on conformance with the WCAG 2.2 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.2 Conformance Requirements.

Terms

The terms used in the Conformance level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Partially Supports: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.2 Level AAA.

Applicable standards/guidelines

Notes: Siteimprove captures 1058 pages as of publish date December 19, 2025.

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline

Included in report

Web Content Accessibility Guidelines 2.0

Level A (Yes)
Level AA (Yes)
Level AAA (No)

Web Content Accessibility Guidelines 2.1

Level A (Yes)
Level AA (Yes)
Level AAA (No)

Web Content Accessibility Guidelines 2.2

Level A (Yes)
Level AA (Yes)
Level AAA (No)

Success criteria, level A

Criteria

Conformance level

Remarks and explanations

1.1.1 Non-text Content (Level A)

Partially Supports

Global: Most occurrences are platform constraints of the enterprise content management system (CMS). If not a CMS platform constraint, issues are addressed via component and application development. Issues:

1. Image missing a text alternative - Vendor is working on the issue.

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Supports

 

1.2.2 Captions (Prerecorded) (Level A)

Supports

 

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Supports

 

1.3.1 Info and Relationships (Level A)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint. Issues:

  1. Container element is empty – 17 pages
  2. Table cell missing context – 6 pages
  3. Table header cell is missing a header role – 2 pages
  4. Empty headings – 1 page
  5. No data cells assigned to table header – 1 page

1.3.2 Meaningful Sequence (Level A)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

1.3.3 Sensory Characteristics (Level A)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

1.4.1 Use of Color (Level A)

Supports

1.4.2 Audio Control (Level A)

Supports

 

2.1.1 Keyboard (Level A)

Supports

 

2.1.2 No Keyboard Trap (Level A)

Partially  Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

2.1.4 Character Key Shortcuts (Level A 2.1 only)

Partially  Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

2.2.1 Timing Adjustable (Level A)

Supports

 

2.2.2 Pause, Stop, Hide (Level A)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

2.3.1 Three Flashes or Below Threshold (Level A)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

2.4.1 Bypass Blocks (Level A)

Partially  Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

2.4.2 Page Titled (Level A)

Partially supports

Global: Occurrences are CMS platform constraints. Issues:

1. Page missing a title – 24 Pages

2.4.3 Focus Order (Level A)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

2.4.4 Link Purpose (In Context) (Level A)

Partially Supports

Global: Occurrences are CMS platform constraints. Issues:

1. Link missing a text alternative – 11 pages

2.5.1 Pointer Gestures (Level A 2.1 only)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

2.5.2 Pointer Cancellation (Level A 2.1 only)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

2.5.3 Label in Name (Level A 2.1 only)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint Issues:

1. Visible label and accessible name do not match – 111 Pages

2.5.4 Motion Actuation (Level A 2.1 only)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

3.1.1 Language of Page (Level A)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint. Issues:

1. Page language has not been identified – 40 pages

3.2.1 On Focus (Level A)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

3.2.2 On Input (Level A)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

3.2.6 Consistent Help (Level A)

partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

3.3.1 Error Identification (Level A)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint. Issues:

  1. Field input error is not announced in full – 1 page

3.3.2 Labels or instructions (Level A)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

3.3.7 Redundant Entry (Level A)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

4.1.1 Parsing (Level A)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

4.1.2 Name, Role, Value (Level A)

Partially supports

Specific: Addressed via component and application development if not a CMS platform constraint.

1. Inline frame missing a text alternative – 755 pages

2. Form field missing a label – 10 pages

3. Role with implied hidden content has keyboard focus – 8 pages

4. Hidden element has focusable content – 2 pages

Success criteria, level AA

Criteria

Conformance level

Remarks and explanations

1.2.4 Captions (Live) (Level AA)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

1.2.5 Audio Description (Prerecorded) (Level AA)

Supports

 

1.3.4 Orientation (Level AA 2.1 only)

Supports

 

1.3.5 Identify Input Purpose (Level AA 2.1 only)

Supports

 

1.4.3 Contrast (Minimum) (Level AA)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint. Issues:

1. Color contrast does not meet minimum requirement – 63 pages

1.4.4 Resize text (Level AA)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint. Issues: 

1. Text is clipped when resized – 4 pages

1.4.5 Images of Text (Level AA)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

1.4.10 Reflow (Level AA 2.1 only)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint. Issues:

1. Page zoom is restricted – 3 pages

1.4.11 Non-text Contrast (Level AA 2.1 only)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

1.4.12 Text Spacing (Level AA 2.1 only)

Supports

 

1.4.13 Content on Hover or Focus (Level AA 2.1 only)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

2.4.5 Multiple Ways (Level AA)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

2.4.6 Headings and Labels (Level AA)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

2.4.7 Focus Visible (Level AA)

Supports

2.4.11 Focus Not Obscured (Minimum) (Level AA)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually 

2.5.7 Dragging movements (Level AA)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

2.5.8 Target Size (Minimum)

Partially supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint. Issues:

1. Interactive element does not meet minimum size nor spacing – 5 pages

3.1.2 Language of Parts (Level AA)

Supports

3.2.3 Consistent Navigation (Level AA)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

3.2.4 Consistent Identification (Level AA)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

3.3.3 Error Suggestion (Level AA)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

3.3.8 Accessible Authentication (Minimum) (Level AA)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

This criteria must be evaluated manually

4.1.3 Status Messages (Level AA 2.1 only)

Partially Supports

Global: Majority of occurrences are CMS platform constraints. Addressed via component and application development if not a CMS platform constraint.

Issues:

1. Field input error is not announced in full - 1 Page

Success criteria, level AAA

Notes: Not evaluated.

Criteria

Conformance level

Remarks and explanations

1.2.6 Sign Language (Prerecorded) (Level AAA)

Not evaluated

 

1.2.7 Extended Audio Description (Prerecorded) (Level AAA)

Not evaluated

 

1.2.8 Media Alternative (Prerecorded) (Level AAA)

Not evaluated

 

1.2.9 Audio-only (Live) (Level AAA)

Not evaluated

 

1.3.6 Identify Purpose (Level AAA 2.1 only)

Not evaluated

 

1.4.6 Contrast (Enhanced) (Level AAA)

Not evaluated

 

1.4.7 Low or No Background Audio (Level AAA)

Not evaluated

 

1.4.8 Visual Presentation (Level AAA)

Not evaluated

 

1.4.9 Images of Text (No Exception) (Level AAA)

Not evaluated

 

2.1.3 Keyboard (No Exception) (Level AAA)

Not evaluated

 

2.2.3 No Timing (Level AAA)

Not evaluated

 

2.2.4 Interruptions (Level AAA)

Not evaluated

 

2.2.5 Re-authenticating (Level AAA)

Not evaluated

 

2.2.6 Timeouts (Level AAA 2.1 only)

Not evaluated

 

2.3.2 Three Flashes (Level AAA)

Not evaluated

 

2.3.3 Animation from Interactions (Level AAA 2.1 only)

Not evaluated

 

2.4.8 Location (Level AAA)

Not evaluated

 

2.4.9 Link Purpose (Link Only) (Level AAA)

Not evaluated

 

2.4.10 Section Headings (Level AAA)

Not evaluated

 

2.5.5 Target Size (Level AAA 2.1 only)

Not evaluated

 

2.5.6 Concurrent Input Mechanisms (Level AAA 2.1 only)

Not evaluated

 

3.1.3 Unusual Words (Level AAA)

Not evaluated

 

3.1.4 Abbreviations (Level AAA)

Not evaluated

 

3.1.5 Reading Level (Level AAA)

Not evaluated

 

3.1.6 Pronunciation (Level AAA)

Not evaluated

 

3.2.5 Change on Request (Level AAA)

Not evaluated

 

3.3.5 Help (Level AAA)

Not evaluated

 

3.3.6 Error Prevention (All) (Level AAA)

Not evaluated

 

Evaluation Methods Used: Siteimprove assessment tool

“Voluntary Product Accessibility Template” and “VPAT” are registered service marks of the Information Technology Industry Council (ITI)