Group payment FAQ
Bill payer
Capital Blue Cross participates with most banks and credit unions to receive payments electronically.
What is bill payer?
Bill payer is an electronic payment option that lets you schedule payments. When you set up a payment, your bank transfers your premium from your bank account to us on your preferred date. No checks to write. No envelopes to mail.
How do I enroll?
Visit your financial institution’s website and add Capital Blue Cross, Biller ZIP code 15250, to your approved payee list using the 12 digits group and subgroup number (no hyphen), found on the front of your invoice, as the account number.
What happens with re-bills/retro adjustments?
Pay the current invoice as billed. Any changes made after the statement billing date will appear on the next statement.
Autopay
What is autopay?
Group autopay is a free automated payment option that deducts your premium from your bank account on your due date.
How does it work?
Your bank will transfer your Capital Blue Cross monthly premium from your bank account. If the due date is a weekend or a holiday, the premium payment will be deducted on the next business day. If your account does not have sufficient funds available to pay the premium, we will send you a notice.
How do I enroll?
Visit the payment center to enroll in autopay. Enrollment must be completed one business day prior to the scheduled withdrawal date.
If my group has numerous subgroups, does Capital Blue Cross require a separate form for each subgroup?
If your subgroups have different bank accounts, you must submit separate forms for each bank account. If all subgroups use the same bank account, one form can be completed.
How do I make changes?
You can make changes by going to the payment center and completing an enrollment form.
How long does it take to cancel or make an update to the group banking information?
It will take between 30-60 days.
What happens with re-bills or retro adjustments?
Any changes made after the statement’s due date will appear on the next statement billing date.
Wire transfer/electronic funds transfer (EFT)
What is wire transfer/EFT?
A wire transfer or EFT is an automated payment option initiated by you through your bank or credit union that deducts your premium directly on your designated due date. There is a charge from your financial institution for these transactions.
How do I enroll?
You must contact your bank or credit union. Payments using wire transfer/EFT are initiated by you monthly based on the premium statement.
How does it work?
When the payment is initiated by you, your bank will transfer your monthly premium from your bank account directly to Capital Blue Cross on the date you specify. If the designated transfer day is a bank holiday, the premium payment will be deducted on the next business day.
What happens with re-bills/retro adjustments?
Please pay the current invoice as billed. Any changes made after the statement billing date will appear on the next statement.