Choosing the right care
Different health problems require different levels of care. This guide can help you make the right decisions about where to receive treatment so you can get prompt attention, reduce wait times, and even save money.
Your choice on where to get care can save you money.
Copays and deductibles may apply to health care services you receive. Generally, costs are lowest for Virtual Care and office visits and are highest for emergency room care. Refer to your Certificate of Coverage for cost share details.
Healthwise® Knowledgebase symptom checker
Our free library of health topics and interactive tools can help you determine when and where to seek care. Type a word or short phrase into the search box to find information about a specific condition or health-related question. To use the symptom checker, click on Check Your Symptoms.
We can help you decide where to get care
Nurse Line 800.452.2583 (TTY: 800.855.2880) Call 24/7 to speak with a registered nurse for advice on symptoms, where to get care, and general health concerns.
1The Virtual Care benefit is not available on CareConnect℠ plans, and Individual HMO plans.