Novel Coronavirus (COVID-19)

Stay safe as the pandemic continues

We’re here for you

Businesses and schools are gradually reopening, giving us a new and continually changing sense of what is “normal.” While the virus that causes COVID-19 will continue to circulate among us until there is a vaccine, we’re here for you—now, and we’ll be here for you then.

Virtual Care

How we’re helping

We are monitoring the disease threat and working with health professionals and government agencies to coordinate our efforts.

We also put these temporary coverage changes into effect:

  • Diagnostic tests

    In accordance with statutory guidance, we are covering the member costs of diagnostic tests for COVID-19 during the federal public health emergency, currently scheduled to end October 24, 2020. That means you are not responsible for paying any fees (copay, coinsurance, or deductible) for the covered test during this time while the federal public health emergency is in effect.

  • Provider visits

    In accordance with statutory guidance, we are waiving the member costs of the provider visit that results in a COVID-19 test, whether in an office, emergency room, telehealth, or urgent care center during the federal public health emergency, currently scheduled to end October 24, 2020. That means you are not responsible for paying the copay, coinsurance, or deductible for this specific visit while the federal public health emergency is in effect.

  • Increased access to prescription drugs

    For members with our prescription drug benefit, we are temporarily waiving early refill limits on prescription drugs, whether filled at a retail pharmacy or through home delivery, through October 23, 2020. Early refills aren’t available for a small number of prescription drugs. If you’re not able to get an early refill, call the Member Services number on the back of your member ID card for assistance.

  • Prior authorizations

    In accordance with statutory guidance, we are waiving prior authorizations for COVID-19 diagnostic tests and for covered services that are consistent with CDC guidance for members if diagnosed with COVID-19 during the federal public health emergency, currently scheduled to end October 24, 2020.

  • Telehealth

    Members may use telehealth to connect remotely by video with in-network providers for services covered under your health plan. Members may also connect with providers by phone, and we temporarily expanded the types of providers whose services are covered through telehealth.

  • Virtual Care

    For members with our Capital BlueCross Virtual Care benefit, we are waiving member fees through October 23, 2020 for medical, psychiatry, and counseling visits using our Virtual Care app. That means you are not responsible for paying a copay, coinsurance, or deductible for a Virtual Care visit through October 23, 2020. This waiver may not apply to some members covered by self-insured employer groups.

    To check on your coverage, call the Member Services number on the back of your member ID card for assistance.

  • Teledentistry

    For members with BlueCross Dental, we are waiving member fees for certain in-network teledentistry consultations through December 31, 2020. That means you are not responsible for paying a copay, coinsurance, or deductible for a teledentistry visit. During this time, we are waiving frequency limits for these evaluations, and visits will not count toward your annual visit amount. In some cases, dentists may determine there is a need for a tooth extraction or other in-office emergency procedure and if the state where the dentist is located allows for such in-office service during the emergency. Members may call their dentist to see if they provide teledentistry and if their visit is eligible.

Resources for Employers

We’re helping businesses reopen safely with our Back to Work employer toolkit.

Stay safe. Stay healthy.

As you and your family venture out, the best way to keep you and others safe is to continue the measures recommended by the Center for Disease Prevention (CDC).

Wash your hands often with soap and water for at least 20 seconds, even if they look clean.

  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth.

Practice social distancing

  • Avoid close contact with people who are sick.
  • Avoid close contact with people outside your home.
  • Avoid crowds.

Cover your mouth and nose with a cloth face cover or mask when around others.

This video from Dr. Jennifer Chambers, our chief medical officer, shows the best way to put on your mask and how to care for it after use.

  • Clean and disinfect frequently touched objects and surfaces
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Monitor your health. Watch for symptoms such as fever, cough, shortness of breath.

Where to turn if you, a family member, or a friend lost coverage  
during this health emergency

We’re here to help

As you endure this global health crisis, we want you to know we can help find coverage. Email us or call our dedicated phone line at 833.550.7867, available Monday through Friday, 9 am to 6 pm.

Take extra precautions

The CDC advises that older adults and people with certain underlying medical conditions are at increased risk and should take extra precautions. (For example, chronic kidney disease, COPD, weakened immune system, obesity, serious heart conditions, sickle cell disease, and Type 2 diabetes.) People with certain other conditions might be at increased risk and should also exercise caution.

Other reliable information

The situation across the globe continues to evolve. To keep you informed, we will update this page with Capital BlueCross related COVID-19 news. You can find additional information about this virus, tips to stay healthy, and travel advisories on the CDC website. For information about Pennsylvania’s response, visit its COVID-19 website.