When VirtualCare?
- You get sick while traveling inside the United States.
- You don’t feel well enough to leave home or the weather is bad.
- Your doctor’s office is closed or you can’t schedule an appointment quickly.
Explore ways you can use VirtualCare.
Medical
See a licensed doctor in minutes.
Not every ache has to be a pain. Skip the scheduling and the waiting room, and log on to Virtual Care to see a licensed doctor right away. After your appointment, a doctor can prescribe medication and send them straight to your pharmacy.
VirtualCare is available 24/7 (including weekends and holidays) for conditions such as:
| Abdominal pain | Fever | Rashes |
| Bronchitis | Flu | Respiratory infection |
| Digestion issues | Pink eye | Sore Throat |
It’s not just for regular aches and pains, either.
VirtualCare doctors can treat women’s care needs too, including:
| Endometriosis | Menopause | Postpartum depression |
| Incontinence | Pelvic pain | STIs and sexual health |
| Mastitis | PMS | UTIs |
Behavioral health
Schedule an appointment with a licensed behavioral health professional, counselor, psychologist, or psychiatrist.
Life can get in the way of important self-care, but VirtualCare makes it easy and convenient to find the time. Speak with a behavioral health professional from the comfort of your home and on your schedule.
Counseling
Appointments are available from 7:00 AM – 11:00 PM, 7 days a week, with some same-day appointments possible. VirtualCare’s behavioral health providers can help with:
| Anxiety | Grief | Life transitions |
| Bereavement | Insomnia | Panic attacks |
| Depression | LGBTQ counseling | PTSD |
Psychiatry
VirtualCare patients can typically get appointments within 14 days, and a psychiatrist will schedule follow-up visits as needed. They can help with:
| Anorexia | Bulimia | Obsessive compulsive disorder |
| Anxiety disorders | Cognitive disorder | PTSD |
| Bipolar disorder | Depression | Trauma |
Nutrition
Schedule a VirtualCare nutrition counseling appointment with a registered dietitian.
Discuss health concerns with diabetes, digestive disorders, or food allergies. Get answers about food and nutrition from the comfort of your home or kitchen.
Patients can schedule an appointment with their provider of choice. Appointments are available 7 days a week, including evenings. Follow-up appointments are available as necessary.
Nutrition Counseling may address the following concerns:
| Weight loss | Gluten-free diets |
| High cholesterol | Vitamins and supplements |
| Digestive disorders | Pregnancy diets |
| Sports nutrition | High blood pressure |
| Food allergies | Pediatric nutrition |
| Vegetarian diets | Meal planning |
FAQ
Is VirtualCare covered by my Capital Blue Cross plan?
While it is included with most Capital Blue Cross plans, VirtualCare is not available to all members. Please check with your employer or review your benefit plan booklet to verify that VirtualCare is included with your program.
When should I use the VirtualCare app?
Virtual doctor visits are best for colds, fevers, migraines, allergies, and other health issues that would not require a hands-on exam or test.
What will happen during my VirtualCare doctor visit?
Download the app, register, and request a visit. Most VirtualCare doctor visits are similar to an office visit. Expect a typical appointment to last between 15-20 minutes.
Can my virtual provider write a prescription?
Yes. Your provider will be able to electronically submit a prescription to the pharmacy you select.
Does VirtualCare use Apple’s FaceTime functionality?
No, the app uses built-in video chat.
Is a virtual doctor visit ok for my child?
Yes. If your child is sick, you can schedule an appointment on their behalf. A parent or legal guardian must be present during the VirtualCare visit.
How much does a VirtualCare visit cost?
Please check your plan details to learn more about the costs of a VirtualCare visit.
Download our VirtualCare app today.
1 VirtualCare is not available to all members. Check your plan documents to see if it is include in your benefits.
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