Is Virtual Care covered by my Capital Blue Cross plan?
While it is included with most Capital Blue Cross plans, Virtual Care is not available to all members. Please check with your employer or review your benefit plan booklet to verify that Virtual Care is included with your program.
When should I use the Virtual Care app?
Virtual doctor visits are best for colds, fevers, migraines, allergies, and other health issues that would not require a hands-on exam or test.
What will happen during my Virtual Care doctor visit?
Download the app, register, and request a visit. Most Virtual Care doctor visits are similar to an office visit. Expect a typical appointment to last between 15-20 minutes.
Can my virtual provider write a prescription?
Yes. Your provider will be able to electronically submit a prescription to the pharmacy you select.
Does Virtual Care use Apple’s FaceTime functionality?
No, the app uses built-in video chat.
Is a virtual doctor visit ok for my child?
Yes. If your child is sick, you can schedule an appointment on their behalf. A parent or legal guardian must be present during the Virtual Care visit.
How much does a Virtual Care visit cost?
Please check your plan details to learn more about the costs of a Virtual Care visit.