Virtual Care

Schedule an appointment with a licensed behavioral health professional, counselor, psychologist, or psychiatrist.

Sometimes you just need to talk about it. Life can get in the way of important self-care, but Virtual Care makes talking about it that much easier. Through your phone, tablet or PC, you have you can speak to a behavioral health professional all from the comfort of your home and on your schedule.

Virtual visit services may be available for the following conditions:

Counseling - 7 a.m. – 11 p.m. ET, 7 days a week, by appointment only (same day appointment is possible).

Psychiatry

Patients can typically get appointments within 14 days, and a psychiatrist will schedule follow-up visits as needed.

Schedule a Virtual Care nutrition counseling appointment with a registered dietitian.

Discuss health concerns with diabetes, digestive disorders, or food allergies. Get answers about food and nutrition from the comfort of your home or kitchen.

Patients can schedule an appointment with their provider of choice. Appointments are available 7 days a week, including evenings. Follow-up appointments are available as necessary.

Nutrition Counseling may address the following concerns:

Is Virtual Care covered by my Capital BlueCross plan?

While it is included with most Capital BlueCross plans, Virtual Care is not available to all members. Please check with your employer or review your benefit plan booklet to verify that Virtual Care is included with your program.

When should I use the Virtual Care app?

Virtual doctor visits are best for colds, fevers, migraines, allergies, and other health issues that would not require a hands-on exam or test. 

What will happen during my Virtual Care doctor visit?

Download the app, register, and request a visit. Most Virtual Care doctor visits are similar to an office visit. Expect a typical appointment to last between 15-20 minutes.

Can my virtual provider write a prescription?

Yes. Your provider will be able to electronically submit a prescription to the pharmacy you select.

Does Virtual Care use Apple’s FaceTime functionality?

No, the app uses built-in video chat.

Is a virtual doctor visit ok for my child?

Yes. If your child is sick, you can schedule an appointment on their behalf. A parent or legal guardian must be present during the Virtual Care visit.

How much does a Virtual Care visit cost?

Please check your plan details to learn more about the costs of a Virtual Care visit.