Available to eligible members through December 31, 2021

Use the Capital Blue Cross Virtual Care app to see a doctor from the comfort and safety of your own home using your smartphone, tablet, or computer.

Virtual Care is not available to all members. Check your plan documents to make sure your benefits include Capital Blue Cross Virtual Care. Free visits may not apply to some members covered by self-insured employer groups.

Download our Virtual Care app today.

App Store   Google Play

Through December 31, 2021, visits to Virtual Care for medical, psychiatry, and counseling services are free for our members with the Virtual Care benefit.

With Virtual Care, you:

  • Avoid being infected by others.
  • Can get care from the safety and comfort of home.
  • Don't run the risk of infecting others with whatever ails you.

Stay home. Use Virtual Care instead!

Doctors are available every hour, every day of the week, even on holidays. Get in touch on your smartphone, tablet, or PC. Virtual Care doctors can even call in prescriptions for you.

Also, Virtual Care doctors can evaluate your risk for COVID-19 and other respiratory conditions, provide a treatment plan, or refer you to in-person care if needed. All your bases are covered.

Explore ways you can use Virtual Care.


Woman using a phone in living-room

Think Virtual Care is just for the sniffles?

You'd be surprised what other medical concerns can be treated.

Services are available for these women’s care needs:

Postpartum depression Mastitis
PMS Pelvic pain
Incontinence STIs and sexual health
UTIs Rashes
Endometriosis Menopause

See a licensed doctor in minutes.

Not every ache has to be a pain. Skip the scheduling and the waiting room. Log on to Virtual Care and see a licensed doctor for common ailments.

Available 24/7, (including weekends and holidays) for conditions such as bronchitis and other respiratory infections, flu, pink eye and strep throat. After your appointment, a doctor can even send prescriptions straight to your pharmacy.

Virtual visit services are available for the following conditions:

Abdominal pain Acute sinusitis Influenza
Acute bronchitis Diarrhea Painful urination
Acute conjunctivitis Fever Respiratory infection
Acute cystitis Headache Strep throat
Acute pharyngitis

Behavioral health

Doctor on mobile device

Schedule an appointment with a licensed behavioral health professional, counselor, psychologist, or psychiatrist.

Sometimes you just need to talk about it. Life can get in the way of important self-care, but Virtual Care makes talking about it that much easier. Through your phone, tablet or PC, you have you can speak to a behavioral health professional all from the comfort of your home and on your schedule.

Virtual visit services may be available for the following conditions:

Counseling - 7:00 AM – 11:00 PM, 7 days a week, by appointment only (same day appointment is possible).

Anxiety Life transitions
Bereavement OCD
Depression Panic attacks
Grief PTSD
Insomnia Trauma
LGBTQ counseling


Patients can typically get appointments within 14 days, and a psychiatrist will schedule follow-up visits as needed.

Anorexia Depression
Anxiety disorders Insomnia
Bipolar disorder OCD
Bulimia Panic attacks
Cognitive disorder PTSD


Smiling couple cooking

Schedule a Virtual Care nutrition counseling appointment with a registered dietitian.

Discuss health concerns with diabetes, digestive disorders, or food allergies. Get answers about food and nutrition from the comfort of your home or kitchen.

Patients can schedule an appointment with their provider of choice. Appointments are available 7 days a week, including evenings. Follow-up appointments are available as necessary.

Nutrition Counseling may address the following concerns:

Weight loss Gluten-free diets
High cholesterol Vitamins and supplements
Digestive disorders Pregnancy diets
Sports nutrition High blood pressure
Food allergies Pediatric nutrition
Vegetarian diets Meal planning


Is Virtual Care covered by my Capital Blue Cross plan?

While it is included with most Capital Blue Cross plans, Virtual Care is not available to all members. Please check with your employer or review your benefit plan booklet to verify that Virtual Care is included with your program.

When should I use the Virtual Care app?

Virtual doctor visits are best for colds, fevers, migraines, allergies, and other health issues that would not require a hands-on exam or test. 

What will happen during my Virtual Care doctor visit?

Download the app, register, and request a visit. Most Virtual Care doctor visits are similar to an office visit. Expect a typical appointment to last between 15-20 minutes.

Can my virtual provider write a prescription?

Yes. Your provider will be able to electronically submit a prescription to the pharmacy you select.

Does Virtual Care use Apple’s FaceTime functionality?

No, the app uses built-in video chat.

Is a virtual doctor visit ok for my child?

Yes. If your child is sick, you can schedule an appointment on their behalf. A parent or legal guardian must be present during the Virtual Care visit.

How much does a Virtual Care visit cost?

Please check your plan details to learn more about the costs of a Virtual Care visit.

Download our Virtual Care app today.

App Store   Google Play

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