Virtual Care is not available to all members. Check your plan documents to make sure your benefits include Capital BlueCross Virtual Care. Free visits may not apply to some members covered by self-insured employer groups.
Doctors are available every hour, every day of the week, even on holidays. Get in touch on your smartphone, tablet, or PC. Virtual Care doctors can even call in prescriptions for you.
Also, Virtual Care doctors can evaluate your risk for COVID-19 and other respiratory conditions, provide a treatment plan, or refer you to in-person care if needed. All your bases are covered.
You'd be surprised what other medical concerns can be treated.
| Postpartum depression | Mastitis |
| PMS | Pelvic pain |
| Incontinence | STIs and sexual health |
| UTIs | Rashes |
| Endometriosis | Menopause |
Not every ache has to be a pain. Skip the scheduling and the waiting room. Log on to Virtual Care and see a licensed doctor for common ailments.
Available 24/7, (including weekends and holidays) for conditions such as bronchitis and other respiratory infections, flu, pink eye and strep throat. After your appointment, a doctor can even send prescriptions straight to your pharmacy.
| Abdominal pain |
Acute sinusitis |
Influenza |
| Acute bronchitis |
Diarrhea |
Painful urination |
| Acute conjunctivitis |
Fever |
Respiratory infection |
| Acute cystitis |
Headache |
Strep throat |
| Acute pharyngitis |
Sometimes you just need to talk about it. Life can get in the way of important self-care, but Virtual Care makes talking about it that much easier. Through your phone, tablet or PC, you have you can speak to a behavioral health professional all from the comfort of your home and on your schedule.
Counseling - 7 am – 11 pm ET, 7 days a week, by appointment only (same day appointment is possible).
| Anxiety |
Life transitions |
| Bereavement |
OCD |
| Depression |
Panic attacks |
| Grief |
PTSD |
| Insomnia |
Trauma |
| LGBTQ counseling |
Patients can typically get appointments within 14 days, and a psychiatrist will schedule follow-up visits as needed.
| Anorexia |
Depression |
| Anxiety disorders |
Insomnia |
| Bipolar disorder |
OCD |
| Bulimia |
Panic attacks |
| Cognitive disorder |
PTSD |
Discuss health concerns with diabetes, digestive disorders, or food allergies. Get answers about food and nutrition from the comfort of your home or kitchen.
Patients can schedule an appointment with their provider of choice. Appointments are available 7 days a week, including evenings. Follow-up appointments are available as necessary.
| Weight loss |
Gluten-free diets |
| High cholesterol |
Vitamins and supplements |
| Digestive disorders |
Pregnancy diets |
| Sports nutrition |
High blood pressure |
| Food allergies |
Pediatric nutrition |
| Vegetarian diets |
Meal planning |
While it is included with most Capital BlueCross plans, Virtual Care is not available to all members. Please check with your employer or review your benefit plan booklet to verify that Virtual Care is included with your program.
Virtual doctor visits are best for colds, fevers, migraines, allergies, and other health issues that would not require a hands-on exam or test.
Download the app, register, and request a visit. Most Virtual Care doctor visits are similar to an office visit. Expect a typical appointment to last between 15-20 minutes.
Yes. Your provider will be able to electronically submit a prescription to the pharmacy you select.
No, the app uses built-in video chat.
Yes. If your child is sick, you can schedule an appointment on their behalf. A parent or legal guardian must be present during the Virtual Care visit.
Please check your plan details to learn more about the costs of a Virtual Care visit.
