Virtual Care

Now includes nutrition counseling.

Virtual Care gets better and better! In addition to seeing a doctor online 24 hours a day, 7 days a week, you can now visit with a registered dietitian or nutritionist too. With your phone, tablet, or computer, you can get the quality care that you and your family need. Plus, Virtual Care visits cost less than most urgent or emergency care visits!1

Download our Virtual Care app today.

App Store   Google Play

Smiling couple cookingSee A Registered Dietitian or Nutritionist Online

You can schedule a Virtual Care nutrition counseling appointment with a registered dietitian or nutritionist. Get answers about food and nutrition from the comfort of your home or kitchen.

  • Diabetes
  • Digestive disorders
  • Food allergies
  • High blood pressure
  • High cholesterol
  • Meal planning

See A Doctor Online

Our board-certified providers, including doctors and nurse practitioners, are specially trained on the Virtual Care platform to ensure that your healthcare needs are met. Get help with:

  • Allergies
  • Cough/Cold
  • Rash
  • Seasonal Flu
  • Pink Eye
  • Stomach bug

See A Mental Health Professional Online

Schedule an appointment with a behavioral health professional, including counselors, psychologists, and psychiatrists. Have a secure visit from the comfort of your own home. Log on to schedule a behavioral health visit to get mental health medical treatment, including medication.

Is Virtual Care covered by my Capital BlueCross plan?

While it is included with most Capital BlueCross plans, Virtual Care is not available to all members. Please check with your employer or review your benefit plan booklet to verify that Virtual Care is included with your program.

 When should I use the Virtual Care app?

Virtual doctor visits are best for colds, fevers, migraines, allergies, and other health issues that would not require a hands-on exam or test. 

What will happen during my Virtual Care doctor visit?

Download the app, register, and request a visit. Most Virtual Care doctor visits are similar to an office visit. Expect a typical appointment to last between 15-20 minutes.

Can my virtual provider write a prescription?

Yes. Your provider will be able to electronically submit a prescription to the pharmacy you select.

Does Virtual Care use Apple’s FaceTime functionality?

No, the app uses built-in video chat.

Is a virtual doctor visit ok for my child?

Yes. If your child is sick, you can schedule an appointment on their behalf. A parent or legal guardian must be present during the Virtual Care visit.

How much does a Virtual Care visit cost?

Please check your plan details to learn more about the costs of a Virtual Care visit.

1Virtual Care is not available on CareConnectplans and Individual HMO plans. Refer to your Certificate of Coverage for benefit details.Copays and deductible may apply.