Novel Coronavirus (COVID-19)

Virtual Care COVID-19 image

Let’s stick together by staying apart.

Social distancing and staying at home helps to stop the spread of COVID-19. We can work together to protect each other, our loved ones, our communities, and our healthcare workers.

We are enhancing access to telehealth services so that our members can get the care they need while avoiding community spread of the coronavirus and helping reduce pressure on the healthcare system.

Need a doctor? We’re waiving member fees for telehealth services until April 15.

We are waiving member cost share (copays, deductibles, coinsurance) for telehealth visits by in-network providers, not just those on the Capital BlueCross Virtual Care app.

Telehealth uses phone or video conferencing to connect healthcare provider and patient. It’s not limited to a specific platform, app or provider. Members may use the Virtual Care app, any in-network health system’s or doctor’s telehealth apps, or contact their doctors directly to find out how to schedule a phone or video appointment.

How we’re helping

We are monitoring the disease threat and working with health professionals and government agencies to coordinate our efforts.

We also put these temporary coverage changes into effect:

Diagnostic tests

We will cover medically necessary diagnostic tests that are consistent with CDC guidance related to COVID-19 and will waive member cost-share.

Increasing access to prescription drugs

For members with our prescription drug benefit, we are waiving early refill limits on all prescription drugs, whether filled at retail or through home delivery.

Prior authorizations

We will waive prior authorizations for diagnostic tests and for covered services that are medically necessary and consistent with CDC guidance for members if diagnosed with COVID-19.

Telehealth and Virtual Care fees waived through April 15

We will waive members’ copays, deductibles, and coinsurance for telehealth (phone or video conference) visits with an in-network provider related to COVID-19, behavioral health, routine visits or any other medically necessary visit covered under your health plan.

We will also waive your fees for all Capital BlueCross Virtual Care medical and behavioral health visits. (Your plan must have the Virtual Care benefit.)

What you should know

As your partner in health, we want to help you sort through the noise and give you information to help keep you and your family healthy.

COVID-19 is now global, and diagnosed cases are increasing in the United States.

Eighty percent of people who get the virus will have only mild symptoms. Unfortunately, these people may be carriers and can unknowingly spread the virus to older adults and people with underlying health conditions, putting them at risk of getting very sick. Taking preventive measures is incredibly important, not only to protect yourself, but those around you as well. The more diligent we are with these preventive measures, the greater our success at curbing this health crisis.

If you believe you may have COVID-19 symptoms, stay home and avoid crowds.

We are urging members whose plan includes Virtual Care to use this convenient, safe, and secure online health tool to speak with a doctor. There are more details below, including how members can use this service for free until April 15. You can also call your primary care provider, who will give you instructions on how to get to them safely.

How to protect you and your family

  • Wash your hands with soap and water for at least 20 seconds, even if they look clean. Definitely wash them after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect frequently touched objects and surfaces.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Stay home when you are sick.

Other reliable information

The situation across the globe continues to evolve. To keep you updated, we will update this page with Capital BlueCross related COVID-19 news. You can find additional information about this virus, tips to stay healthy, and travel advisories on the CDC website.

Take extra precautions

The Center for Disease Control and Prevention (CDC) advises older adults and people with a serious chronic health condition like heart disease, diabetes, or lung disease, to take extra precautions.