Let’s stick together by staying apart.
Social distancing and staying at home helps to stop the spread of COVID-19. We can work together to protect each other, our loved ones, our communities, and our healthcare workers.
We are enhancing access to telehealth services so that our members can get the care they need while avoiding community spread of the coronavirus and helping reduce pressure on the healthcare system.
Need a doctor? We’re waiving member fees for telehealth services until April 15.
We are waiving member cost share (copays, deductibles, coinsurance) for telehealth visits by in-network providers, not just those on the Capital BlueCross Virtual Care app.
Telehealth uses phone or video conferencing to connect healthcare provider and patient. It’s not limited to a specific platform, app or provider. Members may use the Virtual Care app, any in-network health system’s or doctor’s telehealth apps, or contact their doctors directly to find out how to schedule a phone or video appointment.
How we’re helping
We are monitoring the disease threat and working with health professionals and government agencies to coordinate our efforts.
We also put these temporary coverage changes into effect:
We will cover medically necessary diagnostic tests that are consistent with CDC guidance related to COVID-19 and will waive member cost-share.
Increasing access to prescription drugs
For members with our prescription drug benefit, we are waiving early refill limits on all prescription drugs, whether filled at retail or through home delivery.
We will waive prior authorizations for diagnostic tests and for covered services that are medically necessary and consistent with CDC guidance for members if diagnosed with COVID-19.
Telehealth and Virtual Care fees waived through April 15
We will waive members’ copays, deductibles, and coinsurance for telehealth (phone or video conference) visits with an in-network provider related to COVID-19, behavioral health, routine visits or any other medically necessary visit covered under your health plan.
We will also waive your fees for all Capital BlueCross Virtual Care medical and behavioral health visits. (Your plan must have the Virtual Care benefit.)