Voice skill for Amazon Alexa and Google Home

Confused about your coverage? Ask Alexa or Google Home for answers.

Let’s be honest. Insurance is complex. To make it easier to understand, we developed the My Capital Blue Cross skill for your Alexa and Google Home devices.

Once the skill is enabled, say Alexa or Hey Google, open “My Capital Blue Cross” to your Amazon or Google smart speaker to start the skill.

Woman using a tablet

Understand your healthcare documents

Sometimes your healthcare benefits and programs aren’t quite clear, but now Document Assistant can help. Get clarity without having to pick up the phone to call member services.

Look for the blue megaphone on your documents to know what terms and/or phrases are voice activated.
Learn about how specific terms and special benefits work that could save you money.

Take a healthcare journey

Not sure when to use these benefits? Take an interactive journey and learn about independent labs, member cost share, when and why a virtual visit is appropriate, and more by saying:

  • “Visit a doc”— covers ID cards, using independent labs and member cost share info
  • “Virtual visit”— learn when and why you might choose to use VirtualCare
  • “How to shop for insurance”— walk through the process of finding an individual plan that works for you
  • “Cost transparency” — covers a breakdown of healthcare costs and how deductibles and coinsurance work

You can add “My Capital Blue Cross” to your smart speaker

  1. Download the Amazon Alexa app on your smartphone or tablet. The app is in the Apple App and Google Play stores.
  2. Open the app and select “Skills.”
  3. Search for My Capital Blue Cross and select “Enable.”
  4. You can also enable the skill in the Alexa Skill Store on Amazon.com.
  5. If you already have an Alexa-enabled device, simply say, “Alexa, enable 'My Capital Blue Cross.'”
  6. Start talking with your Alexa or Google Home enabled device. Just say, “Alexa, or hey Google, ask My Capital Blue Cross.”

Enable the skill for Amazon Alexa