Premium payments

Payment options

Learn more about each payment option.

Autopay

Visit the payment center to enroll in autopay. Payments will be pulled from your account on the first of each month. Enrollment must be completed one business day prior to the scheduled withdrawal date.

eCheck/credit card

Make direct payments online or over the phone:

  • One-time online payments Visit the payment center to make a one-time payment using your bank account, *debit/credit card, *PayPal, *Apple Pay, * Google Pay, or *Venmo. *Service fees and limitations may be applicable under certain circumstances.
  • Or call 855.539.5173 (TTY: 711) to make a payment over the phone.

Bill payer

Capital Blue Cross participates with most banks and credit unions to receive payments electronically. Visit your financial institution’s website and add Capital Blue Cross, Biller ZIP code 15250, to your approved payee list using the 12 digits group and subgroup number (no hyphen), found on the front of your invoice, as the account number.

Check

Check payments should be made payable to Payment Processing or Capital Blue Cross and mailed to:

Payment Processing PO Box 371482 Pittsburgh, PA 15250-7482

Include your group/subgroup ID found on your invoice, on the memo line of your payment. You can also drop off your payment at a Capital Blue Cross Connect health and wellness center.

Update payment information

Payment method

Has your credit card expiration date changed, or would you like to replace your current card with a new card number?

You can update your payment method from your secure account. When logged in, select Pay My Premium under My Balances, then click the account name in the upper right corner and select Payment Accounts.

On your Payment Accounts screen, you can update the expiration date using the pencil icon, delete the existing payment account using the trash can icon, or add a new payment method.

When finished, confirm your AutoPay is attached to the correct payment method.

Recurring payment

In the AutoPay dashboard, you can change your payment method, view authorizations, or delete your AutoPay arrangement. To change your recurring payment, log in to your secure account, select Pay My Premium under My Balances, select AutoPay, and choose review/edit/delete.

If you need to change your AutoPay scheduled date, delete your current payment method and add a new one with the corrected date.

Things to know

First payment

To make sure your benefits are active on your plan start date, please make your first payment prior to this date to allow for processing.

Multiple policies

If you have more than one policy (such as a medical and dental plan), please make two payments. Your overpayment on one policy will not be automatically processed to your second policy.

Late enrollment

If you enrolled late (after the 15th of the prior month), you have 30 days to complete your first payment. Due dates for following payments will not adjust. This means your first and second months’ payments may be due at the same time.