Call one of the numbers below between the hours of 8:00 AM – 8:00 PM ET Monday through Friday for more information about for our policies for behavioral health benefits.
Commercial PPO, POS, Comprehensive, and Traditional members Call 866.322.1657
For Commercial HMO, Children’s Health Insurance Program (CHIP) HMO, and Medicare Advantage (BlueJourney PPO and BlueJourney HMO) members Call 800.216.9748
For Federal Employee Program (FEP) PPO members (Facility Only) Call 800.356.7986 for Federal Employee Program (FEP) PPO members (Facility Only)
Medical necessity criteria
We use industry standard clinical management criteria to determine medical necessity.